Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy explains how narixel ("we," "us," or "our") collects, uses, processes, and protects your personal information when you use our website and services. This policy complies with the General Data Protection Regulation (GDPR) and Romanian Law 190/2018 on data protection measures.

1. Data Controller Information

narixel is the data controller responsible for your personal data. You can contact us at:

• Email: [email protected]
• Phone: +40 721 123 456
• For data protection matters: [email protected]

2. Information We Collect

Personal Information

When you place an order or contact us, we may collect:

• Name and contact details (email, phone number, address)
• Order information and preferences
• Communication history with our customer service
• Payment information (processed securely by third-party providers)

Technical Information

We automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill your orders and provide customer service
• Legitimate Interests: To improve our services and prevent fraud
• Legal Compliance: To comply with Romanian and EU legal obligations
• Consent: For marketing communications (where required)

4. How We Use Your Information

We use your personal data to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations and delivery updates
• Improve our website and services
• Comply with legal obligations and prevent fraud
• Send marketing communications (only with your consent)

5. Data Sharing and Transfers

We may share your personal data with:

• Service Providers: Shipping companies, payment processors, and IT support
• Legal Authorities: When required by Romanian or EU law
• Business Partners: Only with your explicit consent

We ensure that all data transfers outside the EU have adequate protection measures in place, including appropriate safeguards under GDPR.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your personal data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. Data Retention

We retain your personal data only as long as necessary for:

• Fulfilling the purposes outlined in this policy
• Complying with legal, accounting, or reporting requirements
• Resolving disputes and enforcing agreements

Typically, we retain order data for 7 years in accordance with Romanian commercial law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and user authentication
• Regular security assessments and updates
• Employee training on data protection

9. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Effective Date" above.

13. Contact and Complaints

For privacy-related questions or to exercise your rights, contact us at:

• Email: [email protected]
• Phone: +40 721 123 456

You also have the right to file a complaint with the Romanian Data Protection Authority (Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal - ANSPDCP) at anspdcp.ro.